All businesses, no matter what size, receive and make many, possibly hundreds of telephone calls every single day.  It has been said that the telephone is the “second” front door and the most frequently used door into a business.  And more than ever, in today’s high tech, automated world, your customers want and need more “human touch” in their telephone dealings. Depending on how you and your employees sound and come across on the phone, you can either invite them in the door or you can slam it shut.  A good telephone personality will win friends for you and your company.  Therefore, telephone contacts warrant special consideration since the other person can’t see you, your smile or facial expression.

Teleniques is about a system of telephone techniques…a management commitment…a way to apply proven telephone business principles toward solving key marketing problems…a system that can make the simple telephone become one of the most powerful cost-cutting, revenue generating business machines in your office.

Teleniques for Sales

Nobody ever broke any sales records in a prospect’s waiting room. Or fighting traffic on a freeway. And consider what it’s costing your company to make those outside sales calls. The cost of a sales call can range from $100 to $350 or more, and on average, it takes five calls to close one sale. To make matters worse, today’s high cost of energy is making all kinds of travel more expensive.

Teleniques for Sales, integrated with your regular selling effort, can turn time that’s lost, wasted or otherwise tied up, into vital, valuable selling time. With proper training, many times you can replace expensive face-to-face sales calls and ensure that in-person visits are with “A” customers and prospects…where the profits are. By using the telephone effectively, your sales staff can get a lot more mileage for the money. In this one-day workshop, participants will learn the importance of:

  • Effective communications
  • Barriers to effective communications
  • The mental P-I-C-T-U-R-E
  • The other side of talking…listening
  • Interpersonal behavior skills
  • The nine steps to a successful sales call
  • Handling different types of customers

For more information or to schedule this workshop, contact Stroud Training Systems.

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Teleniques for Customer Service

Your customers’ perception is their reality. If they think they’re getting great service, they are. If they think they’re getting lousy service, they are. Did you know that 68% of customers leave due to discourteous and rude service? Considering that it costs five to 20 times more to get a new account than it does to maintain an existing customer, doesn’t it make sense that you do everything in your power to keep your customers happy and satisfied? In this one-day workshop, participants will learn to:

  • Understand the importance of providing friendly, professional customer service
  • Appreciate the importance of uncovering and understanding your customer needs
  • Ask the right questions
  • Eliminate the five things a customer never wants to hear
  • Negotiate a win-win situation
  • Manage customer behaviors
  • Develop a winning attitude
  • Manage customer perceptions
For more information or to schedule this workshop, contact Stroud Training Systems.

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Teleniques for Voice and Etiquette

How your employees sound over the telephone and the kind of impression they make could be your company’s first, and possibly, last impression.  A single conversation may determine whether or not a customer will continue to do business with your company. Your company is judged by the VOICE that speaks for it over the phone – by what is said and how it is said.

How each call is handled can affect your company’s future goodwill, which can take years to build and only seconds to destroy. It’s been said that it’s the little things that matter to your customers, but how well do you do them? This class is for anyone in business who takes and/or makes calls. In this half-day workshop, participants will learn to:

  • Improve telephone voice personality and image
  • Articulate properly
  • Receive and place calls the right way
  • Properly place calls on hold and transfer calls
  • Answer for others
  • Take a correct message
  • Use voice mail effectively
  • Listen effectively
  • Conclude calls the professional way

For more information or to schedule this workshop, contact Stroud Training Systems.

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